Crisis Support Service (CSS)

Supporting single adults, couples and families within Hume and Merri-Bek who are experiencing a housing crisis.

The Crisis Support Service (CSS) provides short term intensive case management to singles, couples and families in housing crisis, or those at risk of homelessness. This could include; homelessness, couch surfing, eviction or Notice to Vacates from rentals.

The aim of the Crisis Support Services is to assist clients to achieve stable accommodation by supporting clients to address their support needs through case management and linkages. These support needs could include: health, mental health and wellbeing, social connection, financial difficulties, justice/ legal support.

Outreach Case Managers provide support through intensive case management while operating from an outreach model. Case managers will meet with clients in their home or in convenient locations to provide support. 

The Outreach Case Manager will work collaboratively with the client on goals through case planning. The Outreach Case Manager will then make appropriate referrals to internal and external programs to help support achieve these goals.


  • Aged 25yrs +
  • Homeless or at risk of homelessness
  • Single, couple or families
  • Residing in Hume or Merri-Bek


Referrals are received through VincentCare

For assistance, please contact the VincentCare Initial Assessment and Planning team on  9304 0100 or drop into 175 Glenroy Rd, Glenroy to discuss housing needs with an IAP staff member.


Outreach Support Services Team
175 Glenroy Road, Glenroy 3046
T: 039304 0195

VincentCare Northern Community Hub
T: 03 9304 0100 | Freecall: 1800 618 468


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